DELIVERY POLICY

Here at live4soccer, we take our relationship with the customer very seriously.  Once you place your order you should receive an order acknowledgment (via email) confirming that we have received and are processing it.  If there is a problem with your order, for example, an item is out of stock, we will do our best to contact you to keep you informed and ask how you would like to proceed.

If you require your order for a specific date or, if you have any questions, please do not hesitate to contact us on 01302 725577.

Does Live4soccer Carry Stock?

YES - we are different from most other internet shops because we are a 'bricks and mortar' business with warehousing facilities in excess of 15,000sq ft. This allows us to deliver a prompt and efficient service to you, our customer.  Please note that we do not hold stock of branded teamwear products including Errea and Stanno football kits. It is common practice within this industry to ship football teamwear products from the manufacturer once we receive your order.

You are always welcome to contact us if you have a query regarding lead times. We do understand the importance of meeting delivery expectations.

When Should I Expect My Order?

Stock Items
All stock items sold via this website are dispatched using an express courier service to speed up the delivery process and ensure you have your order in good time for your next training session.

We stock items in the following sections of the website:-

Footballs
Goalposts
Training Equipment
Football Accessories
Storage Equipment

Larger goalposts are delivered by a specialist vehicle and can take 2-3 weeks to deliver. We will of course keep you updated on delivery lead times, but if you require your order by a specific date please make us aware after placing your order.

Non-Stock Items
Non-stock items consist of teamwear products. You should allow the following lead times for branded teamwear products:-

Errea Teamwear - 4 weeks if in stock at Errea warehouse
Stanno Teamwear - 4 weeks if in stock at Stanno warehouse
4mm Knotless Nets - Manufactured to order (approx. 4 weeks)

Please note: It is company policy all kit orders (clothing) include some form of personalisation.

Out of Stock Items
There are occasions, particularly during the busy summer months when products can be out of stock either in our warehouse and/or with the supplier. On these rare occasions, we will always do our best to contact you as soon as is practicable to keep you informed and ask you how you would like to proceed with your order. We will normally try to offer a substitute product when items are out of stock.

Printing and Embroidery
Personalising a garment takes time. Whether it is one garment or a complete football kit you should always allow 4 weeks for delivery from placing the original order.  Once you place an order that requires personalisation we will always contact you to confirm your requirements.

What Should I Do If I Have a Question About My Order?

It's simple - just get in touch. Most of our staff either play football, coach football or are involved in football so we do understand the importance of getting an order delivered on time. Our staff will always give an honest answer when it comes to lead times.

If you have any specific requirements for your delivery then please feel free to contact our sales team on 01302 723024 or by email at sales@live4soccer.co.uk

Alternatively, you can write to us at the following address:-

Customer Services
Live4soccer
Unit 28 & 29 Carcroft Enterprise Park
Station Road
Carcroft
Doncaster
DN6 8DD